FAQ

How do I place an order?

Once you find an item that you would like to purchase, click on the photo from the gallery page and click the “add to cart” button. You can return to shopping or checkout.

What kind of payment do you accept?

We accept payments through PayPal, Personal Check, Cashiers Check and Money Order.

PayPal is our preferred method of payment. You can use PayPal to purchase items even if you don't have an existing PayPal account. If you prefer not to use PayPal, and would like to send a check or money order, please email us your order. We will respond with the payment mailing address and any other information that you request.

How soon will I receive my order?

Orders are shipped within 24-48 hours on pre-paid credit card orders. If you have sent in a check, money order or cashiers check, your order will be shipped as soon as your payment clears. All orders are shipped USPS unless a special request has been made. California orders are subject to 8.25% sales tax.

What if I have a question or a problem?

Email us at info@collisionware.com

Can I return an item if I’m not happy?

Satisfaction is 100% guaranteed. If you are unhappy with your purchase, please return the item to us within seven days of purchase for a refund less shipping charges. Any item returned must be in the same condition as when it left our store. Shipping fees are not refunded and the buyer must pay shipping for returned items.

Is everything handmade?

Yes, all of our products are handmade with the help of a sewing machine. Items may vary slightly from the picture shown. Only a handful of each product is made at a time so if you need a larger quantity, please contact us. We will be switching out items quite often so if there is something that you really like, please don’t wait too long, it might be gone. If there is anything that you want but don't see or if you have any special requests, just drop us an email.

Do you have wholesale information?

Yes, If you are a retailer and are interested in placing a wholesale order, please contact us and we will send you all the info.